Candy Chat helps to automate customer interactions through personalized responses, real- time assistance and workflow automation. McKinsey, for instance, states personalization increases customer satisfaction by as much as 20%. With Natural language processing (NLP), Candy Chat can make the responses personal-needs oriented, thus fulfilling the basic need of relevancy and enhancing user experience.
Candy Chat provides real-time support to your customers, cutting down on the response time, enabling you to respond faster up to50%. According to one Forrester report, if consumers get an immediate response, their resultant satisfaction and loyalty improves: 73% of consumers are retained by brands that respond to them in a timely manner. Candy Chat’s immediately response capacity enables clear interaction and stops blockage, irritation or frustration and leads to furthering engagement.
Candy Chat automates the repetitive tasks (like FAQs or directing users to content) most human agents get a hand off from and reduces the manual work load up to 30%. With the help of automated responses, businesses can not only get better efficiency and accuracy but also enable their support teams to focus on complex interactions with customers. According to IBM, automating business ops with AI can reduce operational costs up to 25% without compromising service quality. Using Candy Chat Automation, interaction quality and speed will be secured for customers in a seamless way.
Using Candy Chat to proactively reach out based on, or anticipating needs and optimizing user experiences. According to Salesforce research, triggered responses based on user behavior or past interactions make up for 15% of engaging messages. So if a user spent too much time on one particular product page, Candy Chat give them some more information or an offer to move their decision process along. Identifying the customer Behavior and interaction expectation beforehand will enhance the effectiveness of Interaction as it meets their expectation and ensures the better experience.
Quality in a service or product is not what you put into it. As the late Peter Drucker put it — “It is what a customer gets out of it.”[1] And candy chat is no exception this principal, delivering customizable, instant and on-demand engagement that puts your customer first. Candy Chat improves each customer interaction touchpoint by triggering real-time responses, intelligent automation and proactive engagement in a bid to enhance the quality of interactions which are necessary to establish for building long-standing relationships.